Simeon Drage
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Recent activity by Simeon Drage-
Training Register
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Internal Data Policies
Read the IT Security Policy Click here to read our IT Security PolicyThis document outlines the basic rules with regard to using data, company equipment and the internet to keep our data secure.It...
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GDPR Training
If in doubt regarding a customer GDPR query, point a customer first to the GDPR section of the support hub and second to me (dpo@irisconnect.co.uk) There are 2 types of data One main thing to u...
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Security Procedures for the IT Department
1. Purpose, Scope and Users The purpose of this document is to ensure correct and secure functioning of information and communication technology. Users of this document are employees of IRIS C...
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IT Security Policy - 0.5
1. Purpose, Scope and Users 1.1 Purpose 1.2 Scope 2. Basic Security Rules 2.1 Definitions 2.2 General Conditions 2.3 Acceptable use 2.4 Taking assets off-site 2.5 Return of assets upon terminatio...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...